> For the complete documentation index, see [llms.txt](https://docs.flash.trade/flash-trade/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.flash.trade/flash-trade/getting-started/troubleshooting-guide.md).

# Troubleshooting Guide

### Check your connection health first

The bottom bar of the trading screen is your diagnostics panel: **Pyth Status** (oracle feed), the active **RPC pool**, and the network. If something looks wrong platform-wide, check [Solana Status](https://status.solana.com/) before changing anything.

***

### Positions or balances feel delayed

**Cause:** your live connection dropped and the app fell back to periodic refresh.

The interface streams positions and orders in real time; if the stream disconnects, the app automatically falls back to polling every few seconds and recovers the live stream on its own. Nothing is lost — your positions are on-chain — but updates can lag briefly.

**What to do:** wait a few seconds; refresh the page if it persists; check the bottom-bar diagnostics. VPNs can interfere with streaming connections — if you trade behind one and see frequent drops, try disabling it.

***

### Can't close a position during high volatility

**Cause:** during extreme volatility, primary price feeds can stall.

**Solution:**

1. Open **Settings** (bottom-right) → Preferences.
2. Toggle **"Use Backup Oracle"** ON.
3. If transactions still fail, raise your **Slippage Tolerance** temporarily.

{% hint style="warning" %}
**Volatility notes**

* The backup oracle keeps closes possible when the primary feed stalls — turn it back off once conditions normalize.
* Higher slippage tolerance prevents failures from rapid price movement between signing and execution.
  {% endhint %}

***

### Transaction failed or timed out

* **Slippage too tight:** the default tolerance is **0.8%** (presets: 0.1% / 0.5% / 1.0% in Settings). The app warns below 0.3% — very tight settings fail more often in fast markets.
* **Market closed:** equities, forex, metals, and commodities follow market hours — orders on closed markets are rejected.
* **Network fees:** fees are managed automatically — there is nothing to configure.

***

### "I can't find my trade on the explorer"

Trades execute on Flash's high-speed execution layer, so searching a base-chain explorer by signature may come up empty. Use the transaction links inside the app (Positions → History) — they point to the correct explorer view for each transaction. Deposits and withdrawals settle on Solana and appear on any Solana explorer normally.

***

### One-Click Trading issues

If one-click orders stop executing, your session may have expired (sessions expire automatically after about 7 days). Re-enable from the order panel. To clean up old sessions and reclaim their small SOL rent deposits, use **Settings → One-Click Trading → Close Sessions & Reclaim** — see One-Click Trading.

***

### Getting Additional Help

1. Check [Solana Status](https://status.solana.com/) for network-wide issues
2. Join the Flash Trade [Discord](https://discord.gg/flashtrade) for real-time support
3. Ensure you're using the official interface at [https://flash.trade](https://flash.trade/)

{% hint style="danger" %}
**Security Reminder**

Only access Flash Trade through the official URL (<https://flash.trade>) — bookmark it to avoid phishing. Legitimate support will never ask for your private keys or recovery phrase.
{% endhint %}


---

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