Troubleshooting Guide

This guide covers common technical issues users may encounter while trading on Flash.Trade and provides step-by-step solutions to resolve them.

Network Connectivity Issues

High Latency and Slow Trading Experience

Problem: Trades execute slowly, interface feels laggy, or transactions take longer than expected to process.

Cause: Poor connection to the RPC (Remote Procedure Call) server, which acts as your gateway to the Solana blockchain.

Solution:

1. Check Your Current Latency

   • Look at the bottom row of the Flash.Trade interface

   • Your RPC ping time should be below 500ms for optimal trading experience

   • If ping exceeds 500ms, proceed to change your RPC provider

2. Change RPC Provider

   • Click the Settings icon in the top-right corner of the interface

   • Select RPC Endpoints from the dropdown menu

   • Choose from the available options:

     • Triton - High-performance RPC provider

     • Helius - Alternative reliable RPC option

     • Custom RPC - Use your own RPC endpoint if available

   • Click SAVE RPC

   • The page will automatically reload within 3 seconds

   • Verify improved latency at the bottom of the interface

VPN-Related Connection Issues

Problem: Positions not loading, interface glitches, or intermittent connectivity problems.

Cause: VPN services can interfere with RPC communication and cause data synchronization issues.

Solution:

• Temporarily disable your VPN connection

• Refresh the Flash.Trade interface

• If issues persist, try switching to a different RPC provider as outlined above

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Oracle and Pricing Issues

Unable to Close Positions During High Volatility

Problem: Cannot close positions during periods of extreme market volatility or high network congestion.

Cause: During volatile market conditions, Solana's base fees increase significantly, which can cause Pyth price feeds to become stale or unavailable. This prevents normal position closure mechanisms from functioning.

Solution:

1. Enable Backup Oracle

   • Navigate to Settings in the top-right corner

   • Expand the PnL Settings section

   • Toggle "Use Backup Oracle" to the ON position

   • Click SAVE to apply changes

2. Adjust Slippage Tolerance

   • In the same Settings menu, locate Slippage Tolerance

   • Increase the slippage percentage (recommended: 0.8% or higher during volatility)

   • This accounts for rapid price movements between transaction signing and execution

   • Click SAVE to apply changes

Important Notes:

• The backup oracle ensures you can close positions even when primary price feeds are unavailable

• Higher slippage tolerance is crucial during volatile periods to prevent transaction failures

• These settings can be reverted to normal once market conditions stabilize

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Priority Fee Optimization

Transaction Failures During Network Congestion

Problem: Transactions fail to execute or remain pending for extended periods during busy network conditions.

Cause: Insufficient priority fees during times of high network congestion.

Solution:

1. Adjust Priority Fee Settings

   • Go to Settings → Priority Fee

   • Switch from DYNAMIC to MANUAL if needed

   • Increase the fee amount (typical range: 0.001 - 0.01 SOL)

   • DYNAMIC mode automatically adjusts fees based on network conditions (recommended)

2. Monitor Network Conditions

   • Higher priority fees are necessary during periods of high network activity

   • Consider using DYNAMIC mode for automatic fee optimization

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Additional Settings Optimization

PnL Display Configuration

To customize how your profit and loss information is displayed:

• Display PnL With Fees - Include trading fees in PnL calculations

• Include PnL In Leverage Display - Show PnL impact on effective leverage

• Use Backup Oracle - Enable alternative price feeds during disruptions

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Best Practices

1. Regular Settings Review

   • Periodically check your RPC latency

   • Adjust slippage tolerance based on market conditions although 0.8% in most cases will be sufficient.

   • Keep priority fees at appropriate levels for current network conditions

2. Network Monitoring

   • Be aware of Solana network status during high-traffic periods. Check here Solana Status

   • Consider increasing priority fees during major market events

3. Backup Preparations

   • Familiarize yourself with backup oracle settings before you need them

   • Test different RPC providers to identify the best performance for your location

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Getting Additional Help

If you continue experiencing issues after following this guide:

1. Check Solana Status for network-wide issues

2. Join the Flash.Trade Discord channel for real-time support

3. Ensure you're using the official interface at https://flash.trade

Security Reminder:

Only access Flash.Trade through the official URL (https://flash.trade) to avoid phishing attempts that could compromise your assets. Bookmark https://flash.trade to help make sure that you are always on the correct URL.