Troubleshooting Guide
This guide covers common technical issues users may encounter while trading on Flash.Trade and provides step-by-step solutions to resolve them.
Check your connection health first
The bottom bar of the trading screen is your diagnostics panel: Pyth Status (oracle feed), the active RPC pool, and the network. If something looks wrong platform-wide, check Solana Status before changing anything.
Positions or balances feel delayed
Cause: your live connection dropped and the app fell back to periodic refresh.
The interface streams positions and orders in real time; if the stream disconnects, the app automatically falls back to polling every few seconds and recovers the live stream on its own. Nothing is lost — your positions are on-chain — but updates can lag briefly.
What to do: wait a few seconds; refresh the page if it persists; check the bottom-bar diagnostics. VPNs can interfere with streaming connections — if you trade behind one and see frequent drops, try disabling it.
Can't close a position during high volatility
Cause: during extreme volatility, primary price feeds can stall.
Solution:
Open Settings (bottom-right) → Preferences.
Toggle "Use Backup Oracle" ON.
If transactions still fail, raise your Slippage Tolerance temporarily.
Volatility notes
The backup oracle keeps closes possible when the primary feed stalls — turn it back off once conditions normalize.
Higher slippage tolerance prevents failures from rapid price movement between signing and execution.
Transaction failed or timed out
Slippage too tight: the default tolerance is 0.8% (presets: 0.1% / 0.5% / 1.0% in Settings). The app warns below 0.3% — very tight settings fail more often in fast markets.
Market closed: equities, forex, metals, and commodities follow market hours — orders on closed markets are rejected.
Network fees: fees are managed automatically — there is nothing to configure.
"I can't find my trade on the explorer"
Trades execute on Flash's high-speed execution layer, so searching a base-chain explorer by signature may come up empty. Use the transaction links inside the app (Positions → History) — they point to the correct explorer view for each transaction. Deposits and withdrawals settle on Solana and appear on any Solana explorer normally.
One-Click Trading issues
If one-click orders stop executing, your session may have expired (sessions expire automatically after about 7 days). Re-enable from the order panel. To clean up old sessions and reclaim their small SOL rent deposits, use Settings → One-Click Trading → Close Sessions & Reclaim — see One-Click Trading.
Getting Additional Help
Check Solana Status for network-wide issues
Join the Flash Trade Discord for real-time support
Ensure you're using the official interface at https://flash.trade
Security Reminder
Only access Flash Trade through the official URL (https://flash.trade) — bookmark it to avoid phishing. Legitimate support will never ask for your private keys or recovery phrase.
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