# Troubleshooting Guide

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## Network Connectivity Issues

### High Latency and Slow Trading Experience

**Problem:** Trades execute slowly, interface feels laggy, or transactions take longer than expected to process.

**Cause:** Poor connection to the RPC (Remote Procedure Call) server, which acts as your gateway to the Solana blockchain.

**Solution:**

1. **Check Your Current Latency**
   * Look at the bottom row of the Flash.Trade interface
   * Your RPC ping time should be below 500ms for optimal trading experience
   * If ping exceeds 500ms, proceed to change your RPC provider
2. **Change RPC Provider**
   * Click the **Settings** icon in the top-right corner of the interface
   * Select **RPC Endpoints** from the dropdown menu
   * Choose from the available options:
     * **Triton** - High-performance RPC provider
     * **Helius** - Alternative reliable RPC option
     * **Custom RPC** - Use your own RPC endpoint if available
   * Click **SAVE RPC**
   * The page will automatically reload within 3 seconds
   * Verify improved latency at the bottom of the interface

### VPN-Related Connection Issues

**Problem:** Positions not loading, interface glitches, or intermittent connectivity problems.

**Cause:** VPN services can interfere with RPC communication and cause data synchronization issues.

**Solution:**

* Temporarily disable your VPN connection
* Refresh the Flash.Trade interface
* If issues persist, try switching to a different RPC provider as outlined above

***

## Oracle and Pricing Issues

### Unable to Close Positions During High Volatility

**Problem:** Cannot close positions during periods of extreme market volatility or high network congestion.

**Cause:** During volatile market conditions, Solana's base fees increase significantly, which can cause Pyth price feeds to become stale or unavailable. This prevents normal position closure mechanisms from functioning.

**Solution:**

1. **Enable Backup Oracle**
   * Navigate to **Settings** in the top-right corner
   * Expand the **PnL Settings** section
   * Toggle **"Use Backup Oracle"** to the ON position
   * Click **SAVE** to apply changes
2. **Adjust Slippage Tolerance**
   * In the same Settings menu, locate **Slippage Tolerance**
   * Increase the slippage percentage (recommended: 0.8% or higher during volatility)
   * This accounts for rapid price movements between transaction signing and execution
   * Click **SAVE** to apply changes

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## Important Notes:

* The backup oracle ensures you can close positions even when primary price feeds are unavailable
* Higher slippage tolerance is crucial during volatile periods to prevent transaction failures
* These settings can be reverted to normal once market conditions stabilize
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***

## Priority Fee Optimization

### Transaction Failures During Network Congestion

**Problem:** Transactions fail to execute or remain pending for extended periods during busy network conditions.

**Cause:** Insufficient priority fees during times of high network congestion.

**Solution:**

1. **Adjust Priority Fee Settings**
   * Go to **Settings** → **Priority Fee**
   * Switch from **DYNAMIC** to **MANUAL** if needed
   * Increase the fee amount (typical range: 0.001 - 0.01 SOL)
   * **DYNAMIC** mode automatically adjusts fees based on network conditions (recommended)
2. **Monitor Network Conditions**
   * Higher priority fees are necessary during periods of high network activity
   * Consider using DYNAMIC mode for automatic fee optimization

***

## Additional Settings Optimization

### PnL Display Configuration

To customize how your profit and loss information is displayed:

* **Display PnL With Fees** - Include trading fees in PnL calculations
* **Include PnL In Leverage Display** - Show PnL impact on effective leverage
* **Use Backup Oracle** - Enable alternative price feeds during disruptions

***

## Best Practices

1. **Regular Settings Review**
   * Periodically check your RPC latency
   * Adjust slippage tolerance based on market conditions although 0.8% in most cases will be sufficient.
   * Keep priority fees at appropriate levels for current network conditions
2. **Network Monitoring**
   * Be aware of Solana network status during high-traffic periods. Check here [Solana Status](https://status.solana.com/)
   * Consider increasing priority fees during major market events
3. **Backup Preparations**
   * Familiarize yourself with backup oracle settings before you need them
   * Test different RPC providers to identify the best performance for your location

***

## Getting Additional Help

If you continue experiencing issues after following this guide:

1. Check [Solana Status](https://status.solana.com/) for network-wide issues
2. Join the Flash.Trade [Discord](https://discord.gg/flashtrade) channel for real-time support
3. Ensure you're using the official interface at [https://flash.trade](https://flash.trade/)

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## Security Reminder:

Only access Flash.Trade through the official URL (<https://flash.trade>) to avoid phishing attempts that could compromise your assets. Bookmark [https://flash.trade](https://flash.trade/) to help make sure that you are always on the correct URL.
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